USBG Visitor Information Services Volunteer

USBG Visitor Information Services Volunteer at front desk

Division Assignment: Public Programs

Reports to:


To greet visitors, answer questions and provide relevant information about the current USBG programs and/or exhibits.

Primary Responsibilities:

  • Create a welcoming atmosphere for visitor interaction and questions
  • Effectively and accurately communicate information to visitors about wayfinding and current programming
  • Carry out daily visitor information services (VIS) tasks as assigned
  • Maintain order and neatness of desk set-up


  • Interest in serving the general public and comfort with interacting with a variety of audiences
  • Ability to be courteous, respectful and patient with visitors
  • Good oral communication skills
  • Cooperative nature, including the ability to accept instruction and correction
  • Ability to adapt quickly to changing circumstances
  • Diplomatic, grace under pressure
  • Professional manner and appearance

Training Provided:

  • Onsite training with Visitor Services and/or Volunteer Coordinator
  • Access to Visitor Information Services Manual and other materials for reference
  • Shadowing current volunteers

Time Commitment:

  • We are currently seeking applicants for weekend shifts: Saturday (10 am-2 pm or 1-5 pm) and/or Sunday (10 am - 2 pm)
  • 75-100 hours a year


  • Opportunities to participate in continuing education at the Garden
  • Participation in horticulture in-service training programs offered to volunteers in Washington D.C. area
  • Participation in USBG public programs for free or at reduced rates on a space-available basis
  • Participation in USBG-sponsored volunteer appreciation events
  • USBG Volunteer newsletter


There are two formats available to submit an application. Either must be completed and accompanied by any necessary supporting documentation.

Microsoft Word Volunteer Application

Adobe Acrobat fillable PDF Volunteer Application


Once complete, you may either email your application and any supporting documentation as electronic attachments or send hard copies to the following mailing address:

United States Botanic Garden
Attn: Volunteer Coordinator
245 First Street
Washington, DC 20024-3201